Frequently Asked Questions

Account Application

Should you require an account, please download the below Account Application and Terms and Conditions of Sale and Service. Complete and return the Account Application together with a copy of the Terms and Conditions via email, fax, or post. Please allow approx. 2 weeks for your application to be processed.

Our terms of payment are strictly net cash (COD/Prepaid). Approved accounts have payment terms of 14 days from the date of invoice and will only be processed upon receipt of a duly completed and signed credit application without any alterations.

NB: an administration fee applies to overdue accounts.

Where are you situated?

In Adelaide, South Australia. The day to day maintenance, service & sales operations are performed by our mobile team of capable Customer Service Technicians who will personally visit your premises. Our office and workshop facilities are located at our street address in Wingfield.

Do you sell wholesale to the public?

We are not wholesalers. However, we do offer discounts on the recommended retail price for minimum quantities purchased of certain items of fire equipment. We also offer a discounted rate on regular six-monthly maintenance for customers with multiple sites, containing more than 50 items of fire equipment per site, who enter into a Customer Service Agreement with Fire System Services.

Are service providers law enforcement officers?

Definitely not! Unfortunately, some operators in the fire industry give a false impression that they represent an elite Government task force. However, our title as “Service Providers” qualifies us to do simply that. All work should be carried out in accordance with Australian Standards, and a Certificate of Inspection for all work carried out should be provided by your Service Provider. Should you experience heavy-handed tactics from any employee or representative of any Service Provider, we strongly recommend you find another provider listed in the Yellow Pages Directory.

Form 3

Form 3 are yearly statutory declaration issued by the local Governing Council to property managers, and building owners to fill in and sign.
Declaring that the essential safety provisions within the building/property are being maintained.

You may read more on Form 3 ESP Maintenance Compliance.

Please note: We are not able to sign off on other ESP maintenance contractors’ works.

Geographically, what areas do you service?

Adelaide CBD & Greater Metropolitan Areas, Gawler Belt, Adelaide Hills, Lower Barossa Valley, South Coast & Fleurieu Peninsula.

What payment methods are available?

The easiest way to pay your invoice is to click on the PAY ONLINE Link.

  • PAY ONLINE 
  • Credit Cards
  • EFT or Direct Deposit
  • Mail your Cheque, Money Order, Visa or Mastercard details to our Postal Address.
  • Telephone, Post your Visa or Mastercard details to us.
  • Please contact us by phone, or email to obtain our Bank Account Details
I have been advised that the Australian Standards for maintenance of fire equipment has changed?

Yes, in December 2012, the previous versions of Australian Standard 1851 Maintenance of Fire Protection Equipment Parts 1 – 16 were superseded, revised & consolidated into one standard AS1851-2012 Maintenance of Fire Protection Systems and Equipment.  We suggest you contact your local Service Provider to discuss how these changes may affect you.

Uptick Customer Portal

This Link instructs you on how to use the Customer Portal.

Uptick Customer Portal

Customer Portal allows you to view:

  • Completed Form 3
  • Completed ESP Services
  • Outstanding Defects
  • Relevant Documents

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Note: Customer Portal needs to be activated before it can be used.

If you do not have access to Customer Portal, please goto contact us & send an enquiry to activate.

Subject: Activate Customer Portal
Message: Hello, this is You’re Business Trading Name.
Can you please activate my Customer Portal,
using the following email address

Terms & Conditions

Looking For Friendly And Efficient Service? Contact Our Professionals!